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Quality Policy

Commitment to service quality

Xscale Quality Policy


At Xscale, we maintain a Quality Management System (QMS) that conforms to the requirements of ISO 9001:2015. We are committed to delivering highest quality supply chain solutions that live up to or exceed our customers' expectations. This is achieved through our continually improved QMS, process approach and constant training. Our entire team is committed to delivering on our corporate vision of Simplifying and Redefining Logistics.

Quality Principals

  • Deliver high-quality, reliable and consistent services that meet or exceed our customers’ service expectations

  • Drive continuous improvement through efficient business processes, well-defined measurements and customer feedback

  • Manage risks and ensure overall compliance through analysis of business data, trends and KPIs

  • Develop employee competence and drive a culture of accountability through appropriate training programs and empowerment

Quality Objectives

  • Maintain a high quality of service to satisfy our customers’ requirements

  • Train our staff on an ongoing basis to meet world-class industry standards

  • Manage risks proactively and maintain full compliance with legal requirements

Management Commitment

Our Management supports the continuous development of our QMS and is committed to:


  • Establishing unity of purpose and setting strategic direction

  • Empowering employees at various levels to be their best and achieve our quality goals

  • Upholding our corporate values and creating a safe and pleasant working environment


Our employees are the key element of our QMS. They are appropriately trained to meet the highest standards at local and international levels.

Any Questions?

We are here to help. Get in touch with our experts any time and we will find the solution you need.

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